FAQ

Can I customize logo, package and product function?

Yes, full customization service is available to fit local market sale demands.

What is your MOQ?

Flexible quantity. Small trial orders are acceptable.

Can I place mixed order?

Different models can be loaded in one container.

Do products meet EU and Russian safety standards?

All items pass CE, RoHS, EMC, LVD and EAC certification, legal for sale in Europe and Russia.

Can I get samples for testing?

Samples can be arranged fast. Sample cost and freight are paid by buyer.

How strict is your quality control?

Multi-stage inspection carried out from production to finished goods.

What trade terms do you support?

FOB, CIF, DAP are all available.

How long is production lead time?

15-30 working days after deposit confirmation.

Which shipping routes to Russia and Europe?

Stable sea, air and land transport channels with safe delivery.

Are you professional manufacturer?

We own independent workshop, production lines and stable monthly capacity.

Do you have sales experience in Europe and Russia?

We have steady long-term clients across European countries and Russia.

What is your warranty policy?

1 year warranty period for regular usage faults.

Are Russian & English user manuals provided?

Multilingual instruction books are included in each parcel.

Can you offer spare parts support?

Affordable spare parts supply for after-sales maintenance.